Return & Refund Policy

RETURNS & REFUNDS

Returns & Refunds Policy

Last updated: October 2026

01. Order Cancellation

We accept order cancellations before an order has been shipped or entered production. Orders cancelled before shipment or production will receive a full refund.

Once an order has been shipped, it can no longer be cancelled.

02. Returns

We accept returns within 14 days of the date you receive your order. To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer.

03. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review the issue and arrange an appropriate resolution as quickly as possible.

04. Return Shipping & Fees

• Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
• Customers will be charged shipping costs no more than once for each order, including returns.
• No restocking fees will be charged for approved returns.
• If the item you receive is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.

05. Return Process

Before returning any item, please contact our Customer Support team to request return authorization.

Once your request has been approved, we will provide:

• The appropriate return shipping address.
• Detailed return instructions.

Returns sent without prior authorization may not be accepted.

06. Return Address

Our Customer Support team will provide the appropriate return address after your return request has been approved.

The address shown above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.

Before sending any item back, please contact our Customer Support team and wait for your return request to be reviewed and approved. We will confirm the appropriate return address and provide instructions for your specific return.

07. Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received and confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.

08. Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at:

Email: service@dayoriva.com